Frequently Asked Questions

What types of handbags does Erova offer?

Erova offers a selection of handbags designed for everyday use and different occasions. Please visit our product pages to explore available styles and review product descriptions, materials, and other product details.

To place an order, browse our handbag collection, select your preferred product, and add it to your cart. Enter your shipping details at checkout, review your order, and complete your purchase using an available payment method.

Every order includes tracking information. Once your order has been dispatched, usually within 1–2 business days, you will receive a shipping confirmation email containing your tracking number. If you need assistance, contact support@erova.shop.

Orders are processed within 1–2 business days, Monday through Friday. Shipping generally takes an additional 4–6 business days. The total estimated delivery time is 5–8 business days. Delivery times may vary due to holidays or carrier delays.

Yes, Erova offers free shipping on all orders delivered within the United States. There are no minimum order requirements or shipping fees. We currently ship exclusively within the United States.

Erova offers a 30-day return window from the date of delivery. To qualify, items must be unused and returned in their original packaging with all tags, accessories, and inserts. Proof of purchase or order confirmation is also required.

For damaged or defective items, customers can use the prepaid return label included in the package. For change-of-mind returns or orders with an incorrect size or color selected, customers are responsible for arranging and paying for return shipping. Original shipping fees are non-refundable, and no restocking fee is charged.

To request a return, email support@erova.shop with your order number, reason for return, and photographs if the item is damaged. Our support team will respond within 24 hours with instructions. Approved refunds are issued to your PayPal account, typically within 7 business days after the returned item has been received, inspected, and approved.

If your package is significantly delayed beyond the estimated delivery period, contact support@erova.shop. Our team will work with the shipping carrier to help locate your package and provide an update. Tracking information is provided by email after dispatch.

For assistance with handbags, orders, tracking, shipping, returns, or refunds, email our support team at support@erova.shop. Please include your order number when contacting us about an existing purchase so we can assist you efficiently.

Business Information